Return & Refund Policy — rosaline-boutique.com

Important: The customer pays the cost of return shipping. We do not offer free returns. All returns are sent to our central warehouse in Asia at the customer's expense.

Can I return my order?

Yes. If you are not satisfied with your items, you can return them within 30 days of delivery. To be accepted, your return must meet all of the following conditions:

1. The order includes all its parts and components, and the packaging is in the same condition as when it arrived (undamaged).
2. The product shows only normal handling. Damage caused by improper handling is not covered.
3. Products where hygiene matters have been properly cleaned before the return is started.
4. Any product defect was reported immediately after delivery.
5. We reserve the right to charge the customer for return shipping costs.
6. Returns are processed within 7 business days. If the conditions are met, the return will be officially confirmed within that time.

We reserve the right to refuse returned items if we suspect they were used or damaged through the customer's own fault.

How to return your order

1. Email — Send an email to info@rosaline-boutique.com with the subject "Return Request".
2. Details — Please include your order number, the reason for the return, a photo of the product (only needed for damage claims), and your full name and address.
3. Wait — We will send you the correct return address. Do not send the product back to the original sender — wait for the return address we provide.
4. Ship — You are responsible for the shipping cost of returning the item to our central warehouse in Asia.

Never send your return to the original sender — always wait for the return address we provide.

Cancellations and orders in transit

Because we use a fully automated system, orders are processed as soon as they are received, so we cannot stop shipment once an order has been placed. If your order is already on its way, please wait until it arrives and then return it following the steps above. You can still let us know in advance that you want to cancel. To get your refund as quickly as possible, please send us the tracking confirmation once you have shipped the return.

Because our products ship from Asia, transit times may be longer, and these are outside our control.

Refunds

What we refund:

• The price of the returned items
• Within 14 days of receiving and inspecting your return
• To the original payment method

What we do NOT refund:

• Return shipping costs
• Extra delivery charges (from choosing a more expensive shipping method)
• Damage caused by improper handling

Refunds are processed after we receive and inspect the returned products.

All returns are sent to our central warehouse in Asia at the customer's expense.